Question 1

What's included in a membership?

Accepted Answer

Every tier lists the exact services and frequencies. No fine print, no fake unlimited.

Question 2

Can I cancel anytime?

Accepted Answer

Yes. Memberships are month-to-month with no contracts.

Question 3

Can I switch tiers?

Accepted Answer

Anytime, from your account. Changes take effect on your next billing date.

Question 4

Do unused visits roll over?

Accepted Answer

Visits don't roll over — but you'll never feel rushed to book.

Question 5

Is there a sign-up fee?

Accepted Answer

No. Founding members pay zero sign-up.

Question 6

How do I book?

Accepted Answer

Browse verified salons in-app and book in two taps.

Question 7

What's the cancellation window?

Accepted Answer

Free cancellation up to 24 hours before your appointment.

Question 8

Can I book the same salon repeatedly?

Accepted Answer

Of course. Most members have a favourite.

Question 9

What if my salon is booked?

Accepted Answer

Pick another verified partner — your tier covers them all.

Question 10

How are salons selected?

Accepted Answer

Hand-picked, licensed, 4.5★ minimum, ongoing monitoring.

Question 11

Are tips included?

Accepted Answer

Your monthly membership covers the service itself, but not gratuities. Tips are a meaningful part of your service provider's income, so if you're happy with your visit, please tip them directly at the venue.

Question 12

Are products extra?

Accepted Answer

Take-home products are sold by the salon — never discounted via the membership.

Question 13

Can I request a specific stylist?

Accepted Answer

Yes — pick your stylist when you book.

Question 14

Do salons see my tier?

Accepted Answer

Salons see what's covered. They don't see what you pay.

Question 15

How is billing handled?

Accepted Answer

Monthly, on the day you joined.

Question 16

Do you offer annual plans?

Accepted Answer

Yes — save 10% by paying annually.

Question 17

What payment methods?

Accepted Answer

All major Canadian credit cards.

Question 18

Are there hidden fees?

Accepted Answer

Never. The price you see is the price you pay.

Question 19

Refund policy?

Accepted Answer

Pause or cancel anytime. Unused services in the current cycle aren't refunded.

Questions, answered.

Membership

Booking & Cancellation

Salons & Partners

Payments